Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an experience with a crypto casino we cover? Here's how to reach the BTC Casinos team, and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a few business days, though volume can occasionally push that out a little longer. Please include as much detail as possible — the casino name, the page you're referring to, or a screenshot if you're reporting an error — so we can look into it properly.
What we can help with
- Corrections or updates to a review, bonus term, or licensing detail that looks out of date
- Feedback on your own experience with a crypto casino featured on the site, positive or negative
- General questions about how we assess and rank sites like the team behind BTC Casinos can tell you more about
- Suggestions for casinos or topics you'd like to see covered
- Reports of broken links, outdated offers, or technical issues on the site itself
What we can't do
We're an independent review and comparison resource, not a customer support channel for any individual casino. If you have a dispute over a deposit, a delayed withdrawal, or a locked account, that has to go through the casino's own support team directly — we have no ability to intervene in individual account issues, resolve payment disputes, or process withdrawals on a player's behalf.
Similarly, we're not able to give personalized financial, legal, or tax advice. If you have questions about how gambling winnings or crypto gains are taxed in your state, or whether a particular site is available where you live, a licensed tax professional or attorney is the right person to ask — not a comparison site.
Before you write in about a specific casino
If your message is about a specific operator from our rankings — say, a payout delay at Hyperlucky or a bonus term dispute at Vave — it helps to have a few things ready:
- The transaction ID or timestamp for the deposit or withdrawal in question
- Any correspondence you've already had with the casino's own support team
- Screenshots of the bonus terms or wagering requirements you were shown at signup
This lets us look into whether our review needs revising, even if we can't act as an intermediary in your individual case.
If you're concerned about your own gambling
If you're reaching out because gambling is starting to feel like a problem — for you or someone close to you — please don't wait on a reply from us. The National Problem Gambling Helpline, 1-800-GAMBLER, is free, confidential, and available around the clock. Our responsible gambling page also lists tools and support options worth knowing about, including the fact that offshore crypto casinos generally don't offer the same self-exclusion and player-protection tools as state-regulated operators.
A note on what this site is (and isn't)
BTC Casinos reviews and ranks crypto casinos accessible to US players based on publicly available information — supported coins, game selection, bonus terms, payout speed, and licensing status. We may earn a commission if you sign up through links on this site, but that never determines how a casino is ranked. Our reviews reflect the same research process regardless of any commercial relationship.
Crypto casinos serving US players are typically licensed offshore, in jurisdictions like Curaçao or Anjouan, rather than by any US state or federal regulator. That means they sit in a legal grey area for US players, and availability varies by state. Nothing on this site should be read as confirmation that a particular site is legal in your state — that's something you need to check yourself, and our terms and conditions page has more on how we present that information.
All games and offers referenced across the site are intended for players who meet the applicable minimum age — 18 or 21, depending on the operator and your state — and gambling always carries the risk of losing money, including additional risk from crypto price volatility. If any part of a review or offer seems unclear, that's exactly the kind of thing worth writing in about.